SheetGlide Support
Email support@humuli.com. A person reads it, usually within a day.
If a score came out wrong, attach the original page and tell us the measure number. That turns a guess into a fix.
Common questions
Converting is taking a while
A page takes about a minute, and the first conversion after a quiet spell can take a couple of minutes more while the recognition service starts up. The score shows "Converting" until it is ready; you can leave the app and come back.
Some notes are wrong
Recognition is automatic and works best on clean, printed pages. Photograph each page flat, in even light, filling the frame, and avoid shadows and curved book spines. A PDF from the publisher beats a photo every time. Use Compare with original in the score's menu to check a passage against the sheet.
The hands or finger numbers look off
Unless the sheet printed them, hand assignment and finger numbers are suggestions worked out from the notes. They are a starting point, not a rule. Turn them off in the score's menu if they get in the way.
MusicXML opened instantly but a PDF did not
MusicXML already contains the notes, so there is nothing to recognise. PDFs and photos are pictures and have to be read first.
Playback is silent
Check the ring/silent switch on iPhone and the volume. SheetGlide plays through the speaker, headphones or any connected audio.
My scores are not on my other device
Create an account or log in from Settings on both devices. Scores added before signing in carry over to the account.
Cancelling a subscription
Settings → Apple ID → Subscriptions on your device. Deleting the app does not cancel it. Refunds are handled by Apple at reportaproblem.apple.com.
Deleting everything
Settings → Delete account and scores erases the account and every score from the device and from our servers. It cannot be undone.