StepsPal Support
Email support@humuli.com. A person reads it, usually within a day.
Include your iPhone model and iOS version if something is broken — it makes the difference between a guess and a fix.
Common questions
My steps are wrong or missing
Daily totals come from Apple Health, so StepsPal shows whatever Health has. Check Settings → Privacy & Security → Health → StepsPal and confirm Steps is on. If you carry your phone in a bag rather than a pocket, iOS undercounts — that is the sensor, not the app.
A recorded walk counted no steps
Recording counts steps with the motion coprocessor, which needs Motion access: Settings → Privacy & Security → Motion & Fitness. Without it StepsPal falls back to estimating from your pace and time. Rides and rowing never count steps, deliberately — wheels and oars are not footsteps.
It suggested somewhere that was closed
No Apple API provides real opening hours, so StepsPal uses conservative typical hours per category and declines to suggest a place when it is unsure. It will still get this wrong sometimes. Tell us where and when and we will tighten the category.
It named my photograph wrong
Identification uses a vision model and is frequently wrong at the species level. Treat a low-confidence guess as a guess.
My plan is empty
StepsPal plans into the gaps in your calendar. With no calendar or reminders access it has very little to work with — grant them in Settings → StepsPal, or use "Just walk" to record without a plan.
Cancelling a subscription
Settings → Apple ID → Subscriptions on your device. Deleting the app does not cancel it. Refunds are handled by Apple at reportaproblem.apple.com.
Deleting everything
Progress → gear icon → Start over erases your goal, preferences, step history, walks and collected photographs from the phone and from our servers. It cannot be undone.